-
Check if the camera lens is obscured or dirty. Clean the camera lens (ask for an image from the customer).
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If residual shadows are visible in the image provided by the customer, ensure that the network connection is stable. Try connecting to a different network.
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Verify if the app version is up to date. Go to "Me" > "About" in the app and download the latest version from the App Store.
=======================
If there are any image issues with the cat camera, customers can try using other video players. If it still cannot be solved, it should be a problem with the camera chip, send a replacement to the customer.
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