{"data":{"id":"71118","string_id":"zaELuG","status":"1","parent_id":"64467","slug":"zaELuG","order":"5","name":"Charging issue","type":"1","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"kinetcam","add_time":"1709092091","update_time":"1711534350","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"kinetCam Camera","parent_type":"1","parent_slug":"mQHuQd","child":[{"id":"71121","string_id":"Eginx3","status":"1","parent_id":"71118","slug":"Which-kind-of-USB-charger-can-charge-the-camera","order":"3","name":"Which kind of USB charger can charge the camera?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709092136","update_time":"1709383286","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71121","content":"

A: 5V 1A-2A<\/strong> mobile phone charger, Please note that the fast charger\/high-speed charger doesn't support charging the camera, which will damage the battery of the camera.<\/div>\n<\/div>","pure_content":"A: 5V 1A-2A mobile phone charger, Please note that the fast charger\/high-speed charger doesn't support charging the camera, which will damage the battery of the camera.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709092137","update_time":"1709383286"},"pure_content":"A: 5V 1A-2A mobile phone charger, Please note that the fast charger\/high-speed charger doesn't support charging the camera, which will damage the battery of the camera."},{"id":"71122","string_id":"oR9Vku","status":"1","parent_id":"71118","slug":"3-Is-it-possible-to-replace-or-buy-the-builtin-battery-online","order":"2","name":"Is it possible to replace or buy the built-in battery online?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709092141","update_time":"1709383287","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71122","content":"
\n
No, the battery is built-in and cannot be replaced.<\/div>\n<\/div>","pure_content":"No, the battery is built-in and cannot be replaced.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709092142","update_time":"1709383287"},"pure_content":"No, the battery is built-in and cannot be replaced."},{"id":"71123","string_id":"oclQ2d","status":"1","parent_id":"71118","slug":"1-Why-can-not-the-camera-charge-with-the-USB-charger","order":"1","name":"Why can not the camera charge with the USB charger?","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709092144","update_time":"1709383289","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"71123","content":"
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1. Please make sure the USB charger is 5V 1A-2A,<\/strong> and the flashing charger doesn't support charging the camera.<\/div>\n
2. If the battery is exhausted, it is recommended to plug in the USB port on the laptop to charge<\/span><\/div>\n
3. The instantaneous voltage is too high, the battery has entered a protection state, and the battery needs to be re-plugged\uff08Disassemble the camera\uff09<\/div>\n<\/div>","pure_content":"1. Please make sure the USB charger is 5V 1A-2A, and the flashing charger doesn't support charging the camera.\n2. If the battery is exhausted, it is recommended to\u00a0plug in the USB port on the laptop to charge\n3. The instantaneous voltage is too high, the battery has entered a protection state, and the battery needs to be re-plugged\uff08Disassemble the camera\uff09","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709092145","update_time":"1709383289"},"pure_content":"1. Please make sure the USB charger is 5V 1A-2A, and the flashing charger doesn't support charging the camera.\n2. If the battery is exhausted, it is recommended to\u00a0plug in the USB port on the laptop t"},{"id":"76853","string_id":"OF7cov","status":"1","parent_id":"71118","slug":"4-Why-won-t-the-camera-turn-on-when-it-s-fully-charged-The-light-isn-t-on-CAM5","order":"0","name":"Why won't the camera turn on when it's fully charged? The light isn't on.--CAM5","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1709879368","update_time":"1709879473","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"76853","content":"
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The ON\/OFF button for the CAM5 camera is small and needs to be pushed hard with your fingernail. Push it all the way to the other side until you feel a click and there's no gap left.<\/div>\n
Check out the picture for help.<\/div>\n
$\"\"$ <\/div>\n<\/div>","pure_content":"The ON\/OFF button for the CAM5 camera is small and needs to be pushed hard with your fingernail. Push it all the way to the other side until you feel a click and there's no gap left.\nCheck out the picture for help.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1709879369","update_time":"1709879461"},"pure_content":"The ON\/OFF button for the CAM5 camera is small and needs to be pushed hard with your fingernail. Push it all the way to the other side until you feel a click and there's no gap left.\nCheck out the pic"},{"id":"94805","string_id":"hVrEk8","status":"1","parent_id":"71118","slug":"The-charging-indicator-light-is-not-on","order":"0","name":"The charging indicator light is not on","type":"2","cover":"","cover_alt":"","desc":null,"website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"kinetcam","add_time":"1715239149","update_time":"1715239276","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"-1\"]","content":{"content_id":"94805","content":"
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Product quality problem.<\/li>\n<\/ol>\n
2. The customer turned off the indicator in the APP. This will cause all lights, including the indicator light when charging, to not light up. Please ask the customer to check whether it is set.<\/p>\n
<\/p>","pure_content":"Product quality problem.\n\n\u00a0 \u00a0 \u00a0 2. The customer turned off the indicator in the APP. This will cause all lights, including the indicator light when charging, to not light up. Please ask the customer to check whether it is set.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1715239149","update_time":"1715239276"},"pure_content":"Product quality problem.\n\n\u00a0 \u00a0 \u00a0 2. The customer turned off the indicator in the APP. This will cause all lights, including the indicator light when charging, to not light up. Please ask the customer"}],"content":{"icon":"","desc":"","content_id":"71118","add_time":"1709092091","update_time":"1711534350","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}