How to guide customers to determine whether the home network is 2.4G or 5G.

Normally, if the customer has not set it manually, the home network is 2.4G or a hybrid of 2.4G and 5G.
In this case, only one wifi name will be displayed at home.
For example:

In this case, the customer connects to the wifi directly, and the camera will automatically identify the 2.4G network and connect. If the connection fails, it may be because of the wifi password or the signal is too weak.

If the 2.4G network and the 5G network are separated manually or by default. Customers can see two identical wifi names in the wifi name, but one of them has an extra -5G behind it.

At this time, customers need to choose a network without -5G to connect.
Then follow the setup instructions.